Classic Memories Policies

Please read these important terms and conditions of use carefully.
As a user of this website,, you acknowledge that you have read, accept and agree to be bound by the terms and conditions described herein and all policies and guidelines. If you have any questions or comments about our terms or service, please contact us prior to placing your order.
Customer grants approval to Classic Memories to proceed with their order and accepts the prices posted on the website. Orders made online are paid in full. Orders made in person adhere to the following payment details. Deposits are non-refundable. Customer agrees to pay the amount due when the order is completed, upon receipt of Classic Memories’ email notification or phone call. Payment can be made in cash upon delivery of the order, or can be processed with Venmo, PayPal, Zelle, or a Credit Card prior to delivery. No personal checks for final payment. Customer agrees to take delivery within 14 days of notification of job completion. All materials will be returned to the Customer after job completion and when final payment is received. Customer agrees to sign for the delivery upon receiving their job and accepts Classic Memories’ policy of no refunds because our services are custom.
If Customer’s payment is delayed after the two week period, Customer understands and agrees a late fee of 25% of the total cost of the job will be added to the amount due, per week, for every week Customer is negligent in making payment. If Customer has not made the final payment with late fees after 30 days of the initial notification, the job will be considered abandoned and no further attempts will be made to return your materials.
Due to the nature of our custom products and services, Classic Memories does not offer refunds. Customer has (14) fourteen days from the receipt of their order to review their order, digital files, returned media (DVDs, CD, etc.), including USB drives, and contact Classic Memories® with concerns. If an error is made by Classic Memories®, Classic Memories® will correct it if possible. Customer understands that Classic Memories is unable to process corrections or address any other issues with customer’s order after (14) fourteen days from the receipt of their order. Classic Memories will hold customer’s digital files, if applicable, from customer’s order for a period of 2 months and Classic Memories will delete customer’s files after that period.
By providing an email address, customer agrees to receive Classic Memories’ email newsletter, which may include promotional offers. Customer’s email address will not be shared with third parties. To be removed, customer can either unsubscribe or email stating they like to be removed from the email list.
Customer understands that Classic Memories does not offer support for 3rd party devices, software, and services. The customer would need to contact the appropriate 3rd party company for further assistance.
You agree that all materials submitted to Classic Memories® for transfer are your personal property and are not, to your knowledge, protected by copyrights by other individuals. If the material is copyright protected, you confirm you have obtained the permission of the copyright owner to have Classic Memories® make copies of the material, and that such permission is in written form and in your possession. Customer retains the copyright of their personal property.
You are solely responsible for, and assume all copyright liability for all content you submit. You hereby warrant that your order is to be used exclusively for private use and will not be commercially distributed or used for fee based public exhibition or for resale. By using our services, you agree to indemnify and hold Classic Memories® and everyone associated with us harmless for and from and against any and all costs, damages, liabilities and expenses (including attorneys’ fees and costs of defense) Classic Memories® or any other indemnified party suffers in relation to or arising by the reason of any infringement or from a breach of your representations.
The downloading or uploading of any material through the site is done at your own discretion and risk. You will be solely responsible for any loss or damage to your photos and/or music, and any damage to your computer system or loss of data that may result in the download or upload of any material.
Our Slideshow videos are not for fee based public exhibition or for resale. Classic Memories® shall not be liable for any loss or damage, direct, consequential, or incidental arising out of your use of Classic Memories’® services.
When ordering a slideshow video, we highly recommend you order our online preview option. You will be able to review and approve your slideshow video online, complete with photos, music, title slides, and your closing message before we deliver the final product to you. If you request any edit(s) to your slideshow video, you would be billed at our hourly rate to ensure you are completely satisfied with your final video. Any new video previews would be supplied to you for your approval and be billed at our hourly rate as well.
Classic Memories® has the right to delete, remove, update, and edit content on for any reason at any time without notice.
Customer confirms the sole purpose of having their audio media, including audio cassette tapes, audio CDs, audio reels, vinyl records, and MiniDiscs transferred to digital audio files is for personal listening only, in a place such as their home or vehicle. Customer agrees not to copy, share, distribute, edit, or sell the digital audio files to anyone. In addition, the customer agrees the digital audio files will not be used for public performance or for broadcasting. Lastly, the customer agrees the digital audio files will not be uploaded to the internet, including personal or commercial websites, file hosting website services, social media sites or other, for the purpose of copying, sharing, distributing, listening, or selling digital audio files. If any of the above actions are taken, the customer accepts full responsibility for any legal action brought against them. Customer acknowledges that they will not hold Classic Memories accountable and agrees to indemnify Classic Memories against any and all costs, damages, liabilities, and expenses.
Classic Memories® assumes the risk of loss of your original content solely from the date that Classic Memories® actually receives your original content until the date on which Classic Memories® delivers the original content to a third party carrier for return to you. If Classic Memories® loses or damages any such original content during the limited period that the original content is in Classic Memories’® sole custody and control, you acknowledge and agree for such loss, Classic Memories’® expenses and restitution for lost or damaged materials while in our possession can never exceed the raw cost of the materials, or $100.00 USD, whichever is less. You bear all possibility of loss of your original content while the original content is in the custody of the carrier.
Except as otherwise provided in these Terms and Conditions, Classic Memories® is not liable for the content or any other materials while in transit through or in possession of the United States Postal Service, United Parcel Service, Federal Express or any other carrier. You agree to be liable for any content or any other materials, should they be misdirected, lost, stolen, or damaged while in transit through the United States Postal Service, United Parcel Service, Federal Express or any other carrier used for transport. Classic Memories® shall assume neither responsibility nor liability, for damage, loss, delay, or irregularity to persons or property in connection with third parties over which Classic Memories® has no control.
You are responsible to insure the contents of your package and secure the contents when mailing your materials to Classic Memories®. In addition, it is recommended that you ship your package to us using a reliable and reputable shipping service. When we return your materials and product(s), we will use only shipping methods that are reliable and traceable. You will be required to sign for your package before it is released by the postal carrier. All items purchased through Classic Memories® are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Classic Memories® sells product to adults at least 18 years of age, living in the United States who can purchase with a credit card or a PayPal account. We do not sell products to minors under 18 years of age.
Classic Memories® does not discriminate against race, creed, sex, or age. However, we reserve the right to refuse any work for any reason at any time. We will not accept pornographic material in any form. If sent to us, your order will be placed on hold. We will contact you for a resolution.
We reserve the right to change the Terms and Conditions at any time. We therefore recommend that you periodically check the Terms and Conditions for any changes or updates. Your continued use of the website or purchase of its products and services will mean that you accept the amended Terms and Conditions.
The business name Classic Memories® is trademarked. In addition, all materials, including content, website coding, videos, and photographs on this website are protected by copyright and are the intellectual property of Classic Memories®, unless otherwise noted. You may not use them for personal or commercial use, and no portion of the information contained on this site may be copied, reproduced, displayed, distributed, uploaded, or altered in any manner without the prior written consent of Classic Memories®.
We will take all reasonable steps to supply the products in accordance with the description on the website but reserve the right to make minor variations in actual specifications.

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